Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note, that carrier shipping delays may occur due to factors out of our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse.

Free – PICK UP FROM Unit 12, 16 Aquatic Drive Frenchs forest 2086 NSWYou can skip the shipping fees with free local pickup at [list the locations where the in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 hours. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9 am to 5.30 pm on weekdays. Please have your order confirmation email with you when you come. Please email us if you wish to pick up your order outside these hours.

Feel free to email us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the https://lovemebox.com.au/my-account/